How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Sorry, we currently do not ship internationally. Thank you for your understanding.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or contact us at support@1byoneaudio.com, provide us your order ID, we are always here to help you.

About after-sale service?

Dear Customer,We stand by our products 100% with 90-day full refund and 24-month warranty.Please contact us via support@1byoneaudio.com, we will offer you the best solution there.Have a nice day!Customer Service

I want to replace my stylus.

The model of the replacement stylus is Audio-Technica ATN3600L.Here is a link for your reference:https://www.amazon.com/dp/B00066XTBA

How can I purchase turntable accessory?

Dear customer,For the accessory you want, you can contact our US warehouse phone number for purchase.Here is the contact number: 9093913888 (Mon-Fri 9:00am - 5:00pm PST).Best regards,Customer Support

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Warranty Available for Official Purchases

Yes! I see.

Toensure your rights are protected, we recommend purchasing from 1byone’s official website or Amazon authorized store.

https://1byoneaudio.com/pages/where-to-buy

If you see someone selling products under the1byone name on other platforms and are unsure whether they areofficial stores, you can email us at support@1byoneaudio.com with screenshots and product links for confirmation.

For customer support, please email us at support@1byoneaudio.com,

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