• Free USA shipping on orders over $50

  • 30-day money back guarantee

  • 2-year warranty

Returns & Refunds Policy

Returns Policy

We stand by our product and offer a 30-day money-back guarantee. If you are not fully happy with the goods you have received, you can return them to us within 30 days of receiving your order.
To be eligible for returns,
  • Products must have no obvious signs of wear, bumps and stains

  • Products must be in good condition with inner and outer packaging and no missing accessories 

The following products cannot be returned for product damaged by human-caused reasons.
  • H004

  • H005

  • H009

How do I return my items?

You have up to 30 days to start your return from the moment you receive the item. Please include the original packaging with your return.

PLEASE NOTE

We do not charge any extra fees on the returns.

We are not responsible for the return shipping costs of the items.

Items from different orders cannot be returned within the same package.

  • Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

FOLLOW THESE STEPS TO REGISTER YOUR RETURN

Step 1 Contact us to confirm the returned order information

Step 2 Attach a note stating your reason for the return in the package  

Step 3 We will process your return and exchange within 48 hours of receiving the returned product

RETURN ADDRESS:

1BYONE PRODUCTS INC

1230 E Belmont St.

ONTARIO CA 91761

PHONE NO. +1 9093913888 

Refunds will be applied to the form of original payment method used to make the order.

You will receive your refund within 48 hours after we have received your item.

Received a faulty item?

We're sorry to hear you have received a faulty item. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team via support@1byoneaudio.com with the following info:

  • Your order number 

  • Images of the item you receive

  • Shipping address

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